Biometric Usability Testing Services

While the BSPA offers traditional biometric testing, researchers in the lab have been focusing on the human-biometric sensor interaction, or HBSI, for over 4 years. As a result of this research, the laboratory has the equipment and expertise to perform biometric usability evaluations to fit your needs.

What is the importance of biometric usability tests?

Traditional approaches to evaluate the performance of a biometric system have been system-orientated, meaning that evaluators and designers have been more interested in system-wide error rates, such as: FTE, FTA, FAR, and FRR. System-orientated performance evaluations have worked well to evaluate emerging technologies, new biometric modalities, and algorithm revisions, which are typically, associated with technology performance evaluations. However, limited research has focused on ergonomic design and usability issues, which relate to how users interact and use biometric devices.

Why do we need to understand how users interact with biometric devices?

While early research has been concerned with the design, development, and testing of biometric systems and algorithms, recent research has attributed human physical, behavioral, and social factors to affect the performance of the overall biometric system. Moreover, these factors are of utmost importance when conducting scenario and operational performance evaluations, as they are the last line of defense between the laboratory and the commercial marketplace to understand how a biometric system performs in a particular environment or with a specific set of users. Therefore as the community continues to learn more about the different biometric modalities and systems, as well as how users interact with them, performance from both the system and user perspectives must be fully understood to make further improvements to the biometric sensor, algorithm, and design of future user interfaces.

What do we provide?

BSPA Biometric Usability Testing Services provides clients valuable information about how users interact with their devices, provide actionable recommendations through the use of both quantitative and qualitative data and user feedback, as well as results using traditional usability metrics put in a biometrics context so R&D personnel and engineers can take actions on the results and recommendations of the evaluation findings.

Our usability tests are highly customizable to the client's goals. Our testing protocols start by listening to the client's needs, goals, and test objectives. We then match our services and equipment to provide the best information possible for each client in order for the client to gain the most return on their investment.

Our testing is also flexible and transparent, meaning the client is not left out of the loop during testing. If other opportunities or challenges emerge during testing, we are capable of modifying the test protocol to provide our client with the best possible information and recommendations.

Our biometric usability testing services range from users interacting with biometric devices, interviews regarding design of devices, to the functionality and efficiency of the manuals and documentation that come with biometric devices.

Scheduling & Pricing

Contact Us for further information on how to schedule a biometric usability test, typical timelines, and fees.